Technical Support Engineer – Full-Time | Onsite – Southwestern Ontario
Technical Support Engineer – Full-Time | Onsite – Southwestern Ontario
Category:
IT - Helpdesk and Service Desk Support
Employement Type:
Full Time
Industry:
Salary:
$50,000.00 - $60,000.00 Annual
Date Published:
09-May-2025
Technical Support Engineer – Full-Time | Onsite – Southwestern Ontario
Salary: $50,000 – $60,000
Location: Southwestern Ontario (Onsite & Field-Based)
Employment Type: Permanent, Full-Time
Hollingsgate Recruitment
is representing a growing Managed IT Services provider in Southwestern Ontario that delivers proactive, enterprise-grade technology solutions to a range of small and mid-sized businesses across various industries. They are currently looking to add a Technical Support Engineer
to their service team — someone who is hands-on, client-focused, and thrives in dynamic environments.
This is a full-time, permanent opportunity with room to grow, offering exposure to a wide range of technologies, clients, and on-site challenges. A reliable vehicle and valid Ontario G license are required, as travel to client sites across the region is part of the role.
What You’ll Do:
- Monitor and manage tickets through a centralized ticketing system, ensuring timely resolution and clear communication with clients.
- Provide remote and onsite technical support for desktops, laptops, servers, and network devices.
- Troubleshoot hardware, software, and networking issues across varied environments.
- Assemble, image, and configure client systems including workstations, laptops, and servers.
- Install, upgrade, and maintain systems at the desktop, server, and network levels.
- Document technical activities and changes in client environments accurately.
- Assist and mentor junior technicians when necessary.
- Participate in after-hours support and on-call rotations as needed.
What We’re Looking For:
- 3+ years of experience in a technical support role, ideally within a Managed Services Provider (MSP) environment.
- Strong troubleshooting skills across Windows desktop and server environments.
- Familiarity with Microsoft Office 365, Active Directory, and remote support tools.
- Hands-on experience with networking hardware (routers, switches, firewalls) and concepts (TCP/IP, DNS, DHCP).
- Experience supporting virtualization platforms like VMware and Hyper-V.
- Strong customer service skills with the ability to explain technical concepts clearly to end users.
- Must be organized, detail-oriented, and comfortable working independently or in a team setting.
- Valid Ontario G driver’s license and reliable vehicle are required.
- Must be able to pass a background check.
Bonus Points For:
- Fortinet, Microsoft, or CompTIA certifications
- Experience with Remote Monitoring and Management (RMM) tools
- Experience with backup solutions like Datto
- Exposure to Linux, RAID configurations, and cloud platforms (Azure, AWS)