Showroom Manager
Showroom Manager
Category:
Employement Type:
Full Time
Industry:
Salary:
Date Published:
07-May-2026
Role Overview
We are seeking a dynamic and client-focused Gallery Manager to lead the operations and sales performance of a premium design showroom. This role is responsible for delivering a best-in-class client experience, developing a high-performing sales team, and ensuring the showroom consistently reflects strong brand standards, aesthetics, and service excellence.
The ideal candidate is a natural leader with a passion for design, strong commercial acumen, and the ability to build lasting relationships with industry professionals including designers, architects, builders, and homeowners.
Key Responsibilities
Client Experience & Sales Growth
- Lead daily showroom activity with a hands-on approach, ensuring every client receives a high-end, consultative experience
- Guide the team in solution-based selling, product education, and design support to drive conversion and upselling opportunities
- Build and maintain strong relationships with key industry partners including designers, architects, and builders
- Proactively identify and develop new business opportunities through networking, outreach, and community engagement
- Support the execution of showroom events, product showcases, and client education sessions in collaboration with marketing
- Leverage digital tools and virtual platforms to enhance client engagement and expand reach
Team Leadership & Development
- Recruit, onboard, and develop showroom consultants to build a motivated and high-performing team
- Provide ongoing coaching, performance feedback, and structured development plans
- Manage daily staffing schedules to ensure optimal coverage and service levels
- Foster a positive, collaborative, and results-driven team environment
- Drive accountability for sales targets, client follow-up, and service standards
Showroom & Operational Management
- Oversee the overall presentation, merchandising, and visual standards of the showroom
- Ensure product displays, samples, and materials are well-maintained, current, and aligned with brand guidelines
- Manage day-to-day operational workflows including order processing, CRM usage, and customer tracking systems
- Support inventory accuracy and ensure smooth coordination of product availability and showroom readiness
- Maintain a consistently elevated environment that reflects a premium brand experience
Business Performance & Reporting
- Monitor sales performance and support achievement of revenue targets
- Track key performance indicators and provide regular updates to leadership
- Analyze customer trends, feedback, and market activity to identify opportunities for growth
- Support reporting on showroom performance, staffing, and operational efficiency
- Contribute to strategy discussions around growth, client acquisition, and market positioning
Qualifications
- 5+ years of leadership experience in retail, showroom, gallery, or luxury client-facing environments
- Strong background in consultative sales and client relationship management
- Experience leading and developing high-performing teams
- Familiarity with design-focused industries (building materials, interiors, architecture, or luxury retail) is an asset
- Strong communication and interpersonal skills with the ability to engage sophisticated clientele
- Highly organized with strong attention to detail and operational discipline
- Comfortable using CRM systems, order management tools, and digital client platforms
- Proven ability to balance sales leadership with operational execution
**Equal Opportunity and Accessibility Statement
Hollingsgate Workforce Solutions and our client are committed to building a diverse and inclusive workplace. We encourage applications from all qualified individuals, including women, members of visible minorities, Indigenous peoples, persons with disabilities, and individuals of all gender identities and sexual orientations.
Accommodation is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Artificial Intelligence Disclosure Technology-assisted screening tools may be used during the recruitment process. All hiring decisions are made by human reviewers.