Senior Technical Support Specialist
Senior Technical Support Specialist
Category:
IT - Helpdesk and Service Desk Support
Employement Type:
Full Time
Industry:
Managed Services
Salary:
$65,000.00 - $75,000.00 Annual
Date Published:
21-Apr-2025
Job Title:
Senior Technical Support Specialist
Location:
Burlington, Ontario
Job Type:
Full-Time, Permanent
Work Arrangement:
Onsite, with occasional local travel
Salary:
$65,000–$75,000 per year
About the Client
Hollingsgate Recruitment is proud to represent a well-established Managed IT Services provider serving businesses across Southern Ontario. Based in the Burlington area, our client delivers secure, efficient, and compliance-driven IT solutions to a diverse portfolio of clients. With a strong commitment to service excellence and technical leadership, they foster a collaborative and growth-focused work culture.
Position Overview
We are currently seeking a Senior Technical Support Specialist
to join our client’s dynamic support team. This role is ideal for a customer-focused professional with strong end-user support skills and hands-on experience with Microsoft Azure. The position involves onsite work at the company’s Burlington office, with occasional travel to nearby client locations.
Key Responsibilities
- Provide Tier 2/3 technical support and deliver excellent customer service to end users
- Act as the escalation point for Level 1 and Level 2 support issues
- Troubleshoot and resolve hardware, software, and networking issues
- Support and manage Microsoft Azure environments, including configuration and monitoring
- Assist with IT infrastructure projects such as deployments, upgrades, and office moves
- Develop and maintain documentation for processes, systems, and user guides
- Train end users on systems and applications when needed
- Contribute to security and compliance initiatives within client environments
- Collaborate with internal teams to enhance IT processes and service delivery
Qualifications
- Diploma or degree in Computer Science, IT, or related field
- 3+ years of experience in technical support, ideally in a client-facing role
- Strong experience with Microsoft Azure (AZ-104 certification preferred)
- Knowledge of IT systems, hardware, software, and network troubleshooting
- Experience working in a Managed Services environment is an asset
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to manage high-priority escalations
- Valid driver’s license and reliable transportation (local travel required)
Benefits
- Competitive salary ($65,000–$75,000)
- Opportunities for professional development and certifications
- Supportive team culture with career growth potential
- Access to modern tools and technologies
- Onsite parking
Work Schedule
- Full-time
- Monday to Friday
- Onsite in Burlington, with occasional travel to local client sites
How to Apply
Please submit your resume to Hollingsgate Recruitment
for consideration. We appreciate all interest, but only candidates selected for interviews will be contacted.