Network Administrator – Proxmox & Linux
Network Administrator – Proxmox & Linux
Category:
IT - Network and Systems Infrastructure
Employement Type:
Full Time
Industry:
Salary:
Date Published:
07-Apr-2025
Industry: Managed Services
About the Company
Our client is a growing Managed IT Services provider based in Ottawa. They work closely with small and mid-sized businesses across various industries, helping them stay secure, connected, and ahead of the curve. Known for their hands-on approach and responsive service, they’ve built a reputation for being reliable, resourceful, and genuinely invested in their clients’ success.
The Role
They’re looking for a Network Administrator with strong Linux expertise and working knowledge of Proxmox environments. While Proxmox support is supplemented by a third-party provider, this role requires someone who can lead internally, coordinate with external support, and own the overall networking and infrastructure stability for clients. You’ll play a key role in guiding best practices, ensuring uptime, security, and regulatory compliance, and maintaining a high standard of service delivery. This is an ideal position for someone who wants to be hands-on but also take ownership and provide technical leadership within the team.
What You’ll Be Doing
- Acting as the internal lead for network infrastructure and Proxmox environments, collaborating with third-party Proxmox support as needed
- Administering and maintaining Linux-based servers (primarily Debian/Ubuntu and Red Hat-based) across multiple clients
- Overseeing and enforcing networking best practices for client environments including:
- Firewalls, VPNs, VLANs, routing, and switching
- DNS/DHCP services and access control
- Network segmentation and secure remote access
- Ensuring uptime, resilience, and failover capabilities across infrastructure
- Coordinating backup strategies and disaster recovery planning (e.g., Veeam, Proxmox Backup Server)
- Maintaining detailed documentation for configurations, change logs, SOPs, and compliance requirements
- Participating in compliance and audit preparation efforts to ensure clients meet required standards (e.g., SOC 2, NIST, CIS)
- Collaborating with the service team and project managers to deliver high-quality solutions and resolve client issues
- Supporting system and network monitoring, alerting, and preventative maintenance routines
- Participating in on-call rotations for critical incidents or after-hours maintenance
What They’re Looking For
- 3+ years of experience in a network and systems administration role
- Solid knowledge of Proxmox VE (setup, configuration, cluster awareness); you’ll lead internally while working alongside a third-party Proxmox support provider
- Strong Linux administration skills with scripting experience (Bash, Python, etc.)
- Deep understanding of networking concepts and protocols: TCP/IP, VLANs, routing, VPNs, NAT, firewall policies
- Experience with network and infrastructure compliance (bonus if you’ve worked with SOC 2, CIS Controls, ISO 27001, etc.)
- Familiarity with tools such as pfSense, OpenVPN, Ansible, Zabbix
- Strong attention to detail, documentation discipline, and the ability to enforce best practices
- Excellent problem-solving, troubleshooting, and interpersonal communication skills
- A leadership mindset and the ability to guide junior team members or collaborate with cross-functional teams
Bonus Points For
- Experience working in an MSP or client-facing IT environment
- Certifications such as Network+, Linux+, RHCSA, or CompTIA Security+
- Experience with Windows-based systems, Active Directory, and Office 365
- Exposure to backup and recovery tools like Veeam or Bacula
- Familiarity with compliance reporting or audit support
Why Join This Team?
- Take a leadership role in shaping customer infrastructure strategies and security posture
- Collaborate with a knowledgeable, motivated team who values trust and autonomy
- Exposure to a broad set of technologies and client industries
- Clear opportunities for growth, training, and certifications
- Competitive salary and benefits in a company that’s growing and values its people
Job Title: Level 2 Helpdesk Technician
Location: Ottawa, ON (Onsite or Hybrid)
Job Type: Full-Time, Permanent
Industry: Managed IT Services / MSP
Salary: $60,000.00
About the Company
Our client is a trusted and security-focused Managed Services Provider (MSP) based in Ottawa, delivering full-service IT and cybersecurity solutions to small and mid-sized businesses. Their approach is proactive, cloud-forward, and built around client trust and technology excellence. With a growing customer base and strong technical leadership, they are expanding their team and looking for a skilled Level 2 Helpdesk Technician with experience in modern Microsoft technologies, endpoint security, and secure access controls.
About the Role
As a Level 2 Helpdesk Technician, you will provide hands-on technical support for escalated client issues across systems, cloud, and endpoint environments. This role focuses heavily on Microsoft 365 administration, endpoint security, Azure Active Directory, Intune, Autopilot, and Conditional Access Policies, while also supporting MFA/2FA platforms like DUO, patch management, and responding to SOC/MDR alerts. This is a great opportunity for someone with a strong technical foundation and a passion for cloud and security who’s looking to grow under a leadership team that values training, certifications, and accountability.
Key Responsibilities
- Respond to and resolve Level 2 technical support requests across desktops, mobile devices, servers, and cloud environments
- Deploy, configure, and manage Microsoft Intune, Autopilot, and endpoint compliance policies
- Configure and troubleshoot Conditional Access Policies, MFA, and device compliance settings
- Provide support for Azure Active Directory accounts, permissions, and identity-related escalations
- Administer and respond to alerts from MDR/SOC platforms and escalate as required
- Manage server and workstation patching using Microsoft tools or third-party solutions
- Support DUO or other 2FA/MFA solutions and assist with secure user access implementations
- Perform basic network troubleshooting (VPN, DNS, DHCP, firewall rules)
- Contribute to backup monitoring, verification, and troubleshooting (image-based and cloud)
- Document all support activities, resolutions, and technical notes in the internal knowledge base
- Collaborate with the Project Manager and senior technical staff on infrastructure or deployment projects
- Support early-stage rollout of Microsoft Global Secure Access (GSA) and Zero Trust policies
- Participate in the on-call support rotation and occasional onsite visits as needed
What You Bring
Required:
- 2–4 years in a helpdesk or IT support role, preferably in an MSP or multi-client environment
- Certification or proven hands-on experience with Microsoft Intune, Autopilot, Conditional Access, and MDM/MAM
- Strong working knowledge of Azure Active Directory, Office 365, and Windows 10/11
- Experience supporting server and workstation patch management
- Familiarity with MFA/2FA platforms like DUO, Microsoft Authenticator, or Okta
- Exposure to SOC/MDR tools and experience escalating alerts or performing basic threat triage
- Proficiency in remote support tools (e.g., ConnectWise Control, Datto RMM, TeamViewer)
- Strong documentation habits, client-facing professionalism, and a sense of ownership in resolving issues
Strongly Preferred or Required:
- Microsoft AZ-104: Azure Administrator Associate certification (or working toward it)
Nice to Have:
- Experience with Microsoft Global Secure Access (GSA) or Secure Service Edge (SSE) platforms
- Certifications such as MD-102, SC-300, MS-500, or CompTIA Security+
- Familiarity with VMware, Hyper-V, or public cloud platforms like AWS
- Previous experience supporting Zero Trust environments or regulated industries
Why Join This Team?
- Join a high-performance team with strong leadership and a focus on certifications and continuous learning
- Gain experience across modern Microsoft security, cloud, and device management platforms
- Be involved in Zero Trust transformation projects and secure access technologies
- Competitive compensation, benefits, and flexibility with hybrid work arrangements
- Defined learning paths, mentorship, and internal advancement opportunities