Customer Service Experience Coordinator

Hollingsgate Workforce Solutions is representing an established and growing company within the lighting and design industry that is seeking a Customer Service Experience Coordinator to join their team in Barrie, Ontario.

This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients while delivering an exceptional customer experience.

Our client has built a strong reputation within the lighting and design industry and has developed long-standing relationships with designers, builders, electricians, and homeowners. As the company continues to grow and expand its presence in the market, they are looking to add a motivated professional who is passionate about client service, relationship building, and supporting business growth.

Conduct cold outreach and prospecting to support new business development initiatives

Respond to and manage customer inquiries via phone and email from both new and existing clients

Prepare and manage client quotes for lighting and design products

Provide order updates and ongoing communication to clients and partners

Coordinate order tracking and delivery timelines to ensure smooth project execution

Support showroom operations by assisting walk-in clients and creating a welcoming customer experience

Build and maintain strong relationships with designers, builders, electricians, and showroom clients

Conduct onsite client visits to support ongoing projects and partnerships

Represent the company at semi-annual trade shows within the lighting and design industry

Collaborate with internal team members to ensure strong service delivery and customer satisfaction

Identify opportunities to support new business growth, contributing to commission opportunities

Minimum 2 years of experience in a customer service or sales-focused role

Strong proficiency in Microsoft Office including Word, Excel, and Outlook

Excellent verbal and written communication skills

Confident and comfortable interacting with a variety of clients and stakeholders

Strong problem-solving abilities and the ability to think strategically

Ability to manage multiple priorities in a dynamic environment where each day may look different

Self-motivated with the ability to work independently while contributing to a collaborative team environment

Work Environment and Growth

This position is fully onsite in Barrie, Ontario and requires working in the office five days per week.

Our client offers a collaborative and supportive environment with an open-door leadership style and strong opportunities for growth. Employees benefit from a culture that values teamwork, relationship building, and long-term career development.

Base salary: $40,000 – $45,000 annually

Additional earning potential through commission on new business generated

Employment type: Full-time, permanent position

If you are interested in learning more about this opportunity, please submit your resume or contact Hollingsgate Workforce Solutions to discuss the role further.

Equal Opportunity and Accessibility Statement

Hollingsgate Workforce Solutions and our client are committed to building a diverse and inclusive workplace. We encourage applications from all qualified individuals, including women, members of visible minorities, Indigenous peoples, persons with disabilities, and individuals of all gender identities and sexual orientations.

Accommodation is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Artificial Intelligence Disclosure

Technology-assisted screening tools may be used during the recruitment process. All hiring decisions are made by human reviewers.