Customer Experience Advisor
Customer Experience Advisor
Category:
Employement Type:
Full Time
Industry:
Design Services
Salary:
$50,000.00 - $62,000.00 Annual
Date Published:
16-Mar-2026
Job Title:
Customer Experience Advisor
About the Role
We are seeking a Customer Experience Advisor to join a dynamic and collaborative team within a design-focused organization specializing in premium interior products. In this role, you will act as a key point of contact for clients, designers, and trade professionals, supporting them throughout the entire customer journey—from initial inquiry to post-purchase follow-up.
This position plays an important role in delivering a seamless and high-quality service experience. You will work closely with internal teams including sales, logistics, and showroom staff to ensure orders are processed accurately, customer inquiries are handled efficiently, and every interaction reflects a professional and customer-first approach.
The ideal candidate is highly organized, solutions-oriented, and passionate about providing exceptional customer service in a fast-paced, team-driven environment.
Key Responsibilities
- Serve as a primary point of contact for customer inquiries via phone and email, providing timely and professional responses.
- Offer product information, order updates, and service guidance to clients, designers, and trade partners.
- Process customer orders and payments accurately while maintaining detailed and organized records.
- Track and manage customer orders through CRM and ERP systems to ensure timely updates and fulfillment.
- Collaborate with internal teams including sales, logistics, and showroom staff to coordinate orders and ensure a smooth client experience.
- Address customer concerns or service issues with a proactive and solutions-focused mindset.
- Maintain accurate documentation of customer communications, notes, and follow-ups.
- Uphold high service standards and ensure all communication aligns with a premium customer experience.
- Identify opportunities to improve internal processes and enhance the overall customer journey.
- Support additional operational or administrative tasks as needed.
Qualifications & Experience
- 2–4 years of experience in customer service, sales support, order processing, retail, or project coordination.
- Experience in the interiors, flooring, design, or home improvement industry is considered an asset.
- Excellent verbal and written communication skills with the ability to interact professionally with clients and industry partners.
- Strong attention to detail and accuracy, particularly when handling orders and data entry.
- Highly organized with the ability to manage multiple priorities and meet deadlines.
- Proficiency with CRM platforms, ERP systems, and Microsoft Office (or similar tools).
- Strong problem-solving abilities with a proactive and resourceful approach.
**Equal Opportunity and Accessibility Statement
Hollingsgate Workforce Solutions and our client are committed to building a diverse and inclusive workplace. We encourage applications from all qualified individuals, including women, members of visible minorities, Indigenous peoples, persons with disabilities, and individuals of all gender identities and sexual orientations.
Accommodation is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Artificial Intelligence Disclosure
Technology-assisted screening tools may be used during the recruitment process. All hiring decisions are made by human reviewers. Applicants must be legally authorized to work in Canada.